Is ProHelp free to use?

Yes, completely free for customers. You only pay the Pro directly for the work completed. We never charge customers any fees.

How do I know the Pros are qualified?

Pros showcase their qualifications, experience, and business credentials directly on their profiles. You can view these details, read reviews from other customers, and decide with confidence whether to accept a quote and give them the job.

How quickly will I get quotes?

Most customers receive their first quote within a few hours. Response times vary by service type, location, and time of day. The more detail you provide, the faster Pros can respond.

Can I message Pros before choosing?

Absolutely. Once you receive quotes, you can message any Pro directly to ask questions, request more details, or negotiate. We encourage you to communicate before making your decision.

How do I pay the Pro?

Payment is arranged directly between you and your chosen Pro. ProHelp connects you but doesn't handle payments. We recommend agreeing on payment terms before work begins.

What areas does ProHelp cover?

We're currently launching in main areas across South Africa. Sign up for our newsletter to be notified when we expand to your area.

What if I'm not happy with the work?

Contact the Pro directly to discuss any concerns. We facilitate the connection, not the work itself. We recommend discussing expectations clearly before work begins and getting written quotes.

Frequently Asked Questions

Find answers to common questions about using ProHelp.

For Customers For Pros

Still have questions?

We're here to help. Get in touch with our team.